Privacy Policy

We are committed to safeguarding the privacy of our website visitors, clients, and service users. We conduct our operations in full compliance with UK data protection laws including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We review our data handling policies regularly to ensure continued alignment with current legislation and best practices.

We may collect the following types of personal and business-related data:

• Full name and job title
• Company name, website, and contact details
• Business or billing address
• Email address and telephone number
• Banking or payment details
• Technical data including IP address, browser type, and cookies
• Project-specific information such as design preferences or SEO goals
• Any other information relevant to providing or quoting for our services

We only collect and use personal data where legally allowed, including the following purposes:

• To provide web development, SEO, and digital marketing services
• To respond to enquiries and customer service requests
• To manage ongoing projects and deliverables
• To process payments and issue invoices
• To carry out internal operations such as accounting, audits, or analytics
• To personalise your website experience and improve user experience
• To comply with legal and contractual obligations

We process your data based on one or more of the following lawful grounds:

• Consent: Where you have given us explicit permission
• Contract: Where processing is necessary to fulfill a contract with you
• Legal Obligation: Where we are legally required to hold or disclose information
• Legitimate Interest: For essential business operations and service improvement

We keep your data only as long as needed for the purposes above or as required by law:

• Contact form and enquiries: Up to 24 months after last contact, unless we have an ongoing contract or you ask for deletion sooner.
• Client and project data: For the duration of the contract and up to 7 years thereafter for legal and accounting purposes where applicable.
• Cookie and analytics data: As per the relevant provider (e.g. Google Analytics retention settings). You can withdraw consent at any time via Cookie Settings.

Access to your personal data is limited to:

• Authorized staff of Awais Digital Services who need it to perform their role (e.g. responding to enquiries, delivering services).
• Trusted third-party processors who act on our instructions (see "Third-Party Services" below). We have agreements in place to protect your data.

We do not sell your personal data. We do not share it with third parties for their own marketing unless you have given explicit consent.

As a data subject you have the following rights. We will respond within one month of a valid request.

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no overriding legal or legitimate reason to keep it.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you can ask for your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time (e.g. via Cookie Settings for cookies).
• Right to complain: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority in the EEA.

How to request access, deletion, or other rights: Email us at info@awaisdigitalservices.co.uk with the subject "Data request" and describe what you need. We may ask you to verify your identity. You can also write to: Awais Digital Services, Data Request, United Kingdom.

We use the following types of services. Each may process data as described in their own privacy policies. We only enable analytics and marketing tools after you have given consent where required.

• Google Analytics / Google Tag Manager: Website usage statistics (only if you accept analytics cookies). Data may be processed in the US under appropriate safeguards.
• Google Ads: Advertising and conversion measurement (only if you accept marketing cookies).
• Hosting and infrastructure: The site is hosted on Vercel and related infrastructure. They process requests and logs necessary to run the service.
• Contact form and lead storage: Form submissions are sent to a Google Apps Script and may be stored in a Google Sheet so we can respond to your enquiry. Google processes data according to its privacy policy.
• Live chat (Crisp): If you accept preference cookies, we use Crisp for live chat. Crisp may collect and process data as set out in their privacy policy.
• Facebook Pixel (Meta): If you accept marketing cookies, we may use Meta’s pixel for ad measurement. Meta’s privacy policy applies.
• Vercel Analytics and Speed Insights: We may use Vercel’s own analytics for performance monitoring; this is minimal and can be considered part of site operation.

We do not control these third parties. We choose them with care and ensure contracts or terms are in place where required by law.

We use appropriate technical and organizational security measures to prevent unauthorized access, loss, misuse, or alteration of your data. This includes:

• Secured servers and encrypted storage
• Limited internal access on a need-to-know basis
• Use of vetted third-party hosting services
• Regular backups and vulnerability monitoring

Please note that while we strive to protect your data, no method of transmission over the internet is 100% secure.

Where we work with third-party providers located outside the UK or European Economic Area (EEA), we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies may include:

• Functional Cookies: Save user preferences and enhance navigation
• Analytics Cookies: Gather anonymous usage data to improve our services
• Marketing Cookies: Help deliver relevant ads and content

By continuing to use our site, you consent to the use of cookies. You can manage cookies through your browser settings or tools like www.aboutcookies.org.

Third-party cookies used may include:

• Google Analytics
• Meta (Facebook) Pixel
• LinkedIn Ads
• Vimeo and other embedded video services
• HubSpot (if CRM tools are used for campaigns)

We may update this Privacy Policy periodically. Any changes will be posted on this page. We recommend checking this page regularly to ensure you are happy with any modifications.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: